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How do I cancel my contract?

EJ
Newbie
Posts: 1
Registered: ‎25-07-2017

How do I cancel my contract?

Hi
How do I cancel my contract?
I can't get through on the phone line and I the online chat option to customer services isn't available.
Thank you
3 REPLIES
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: How do I cancel my contract?

Customer Options Team are available on 0800 432 0200 or 0345 140 0200 between 8am and 8pm Monday to Friday, 9am and 7pm on Saturdays, then 9am and 6pm Sunday (except bank holidays).

Or by letter to:

Plusnet,

The Balance,

2 Pinfold Street,

Sheffield

S1 2GU

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: How do I cancel my contract?

If you want to keep your telephone number you need to request a PAC rather than cancel, your new mobile supplier will handle the switch over.

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: How do I cancel my contract?

this is the relevant page https://www.plus.net/help/legal/cancellation-policy-for-mobile/

using search from Help and Support didn't find it so I used Google searching for plusnet cancel mobile contract and it was the top result which just goes tp show how bad the Plusnet search option is