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How come I used 2+ GB of data in 1 hour???

OmegaA
Hooked
Posts: 6
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Registered: ‎12-09-2021

How come I used 2+ GB of data in 1 hour???

Something strange is happening
I usually use around 1-2 GB of data per month. So I keep on the lowest tariff and 4 GB should be plenty. However, last month I had to buy lots of extra GBs. Plusnet suggested me keeping eye on switching off mobile data when I get home
So, yesterday, I realised I got more internet and switched it for about 1 hour and used. I used it for 2 things - Wayz to get directions home and Pokemon Go. And I used 2.32 GB!!! In one hour!
How can this be? Any suggestions? I will switch to another provider if I don’t bottom this out. I didn’t have to switch internet off when I was on Vodafone…
10 REPLIES 10
Gandalf
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Registered: ‎21-04-2017

Re: How come I used 2+ GB of data in 1 hour???

Hi @OmegaA 

Has your phone done any automatic updates that may have triggered the extra usage? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
OmegaA
Hooked
Posts: 6
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Registered: ‎12-09-2021

Re: How come I used 2+ GB of data in 1 hour???

I set up iPhone so that it can do updates only when connected to WiFi…
Gandalf
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Registered: ‎21-04-2017

Re: How come I used 2+ GB of data in 1 hour???

For both apps, software update and photos etc? They're set in different places within an iPhone's settings.

Also, does the usage show? I believe it'd be Settings > Cellular

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
OmegaA
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Posts: 6
Thanks: 1
Registered: ‎12-09-2021

Re: How come I used 2+ GB of data in 1 hour???

Checked my iPhone: Photos is switched off for mobile, camera is switched on, but shows 398 kb. Top are Safari 29.4 gb and Pokémon Go 21.1 gb. I don’t know within what period this amount was used - I didn’t use 50+ gb since I signed up with Plusnet as I bought overall less than 20 gb…
get it
Gandalf
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Posts: 25,915
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Registered: ‎21-04-2017

Re: How come I used 2+ GB of data in 1 hour???

@OmegaA 

Feel free to private message me the following information and we’ll be happy to check nothing funky’s going on with your account. I got a suspicion though that something on your phone has used that data…

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
OmegaA
Hooked
Posts: 6
Thanks: 1
Registered: ‎12-09-2021

Re: How come I used 2+ GB of data in 1 hour???

Thank you. I sent the private message

Gandalf
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Posts: 25,915
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Registered: ‎21-04-2017

Re: How come I used 2+ GB of data in 1 hour???

Thanks, we’ll pick it up tomorrow. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
OmegaA
Hooked
Posts: 6
Thanks: 1
Registered: ‎12-09-2021

Re: How come I used 2+ GB of data in 1 hour???

Very strange experience- I changed my plan to 10GB, then there was outages of Three network, I started using more mobile internet and… my usage dropped…
I still suspect the problem was on the side of Plusnet/ Three as I didn’t change my habits significantly, maybe only slightly increased consumption, but now my usage is in line what I used to have before moving to Plusnet
newagetraveller
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Registered: ‎03-08-2012

Re: How come I used 2+ GB of data in 1 hour???

Deleted. Didn't use brain before engaging keyboard!

OmegaA
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Registered: ‎12-09-2021

Re: How come I used 2+ GB of data in 1 hour???

Thank you for correcting - EE, Three and other network were down https://www.independent.co.uk/life-style/gadgets-and-tech/bt-three-network-ee-virgin-down-latest-b19... . And then my bills became fine