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Historical Useage - Unable to view

FIXED
AliH
Newbie
Posts: 2
Registered: 05-09-2017

Historical Useage - Unable to view

Hello all

 

Ive tried to view historical useage for my mobile but firstly the search date boxes dont work ( I can input  From and To dates

 but it doesnt make any difference,  it still starts from todays date ) and secondly, after viewing about 4 pages it freezes and logs me out due to inactivity after 20 seconds! So I cant get past yesterday to view monthly useage. Any help appreciated as Support is non existant. Thanks   

3 REPLIES
Highlighted
Colin_Maybe
Pro
Posts: 399
Thanks: 81
Fixes: 8
Registered: 17-12-2016

Re: Historical Useage - Unable to view

Fix

I can confirm that your right, it's broken. Not much use to yourself admittedly but at least you know it's not just you.

Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: Historical Useage - Unable to view

Hi Guys! 

thanks very much for bringing this to our attention! As this is a fairly new feature it seems like we don't have the full detail ironed out yet. I'll certainly forward this on to our IT department to get this fixed. In the meantime you can download all your full bills in My Account which will have all your previous usage detailed, alternatively if you're looking for something in particular drop myself or any of the mobile staff a private message and we'll be happy to help out 

 Sarah Stewart
 Plusnet Help Team
AliH
Newbie
Posts: 2
Registered: 05-09-2017

Re: Historical Useage - Unable to view

Hi

 

Im still unable to view historical usage beyond the first page ( 10 items ). When i click on "next 10" it logs me out due to inactivity. Its been like this for over a month now, surely its not that hard to fix for a supposed technological communications company....................Huh