Has my £1 Smart Cap from Life Mobile stayed the same with Plusnet ?
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24-01-2017 4:53 PM
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I have tried to find somewhere in my online account, to confirm that the £1 cap that I set in my LIFE account, still remains, since the switch to Plusnet, but I can't find anywhere.
Instead, there appears to be a suggestion that it is now set at £10, and that I can only set it to a minimum of £2 by ringing Plusnet.
I am sure I was told that nothing would change when Plusnet took over, so can somebody please advise ?
Fixed! Go to the fix.
Re: Has my £1 Smart Cap from Life Mobile stayed the same with Plusnet ?
24-01-2017 5:15 PM
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Hi PeteIOW,
Thanks for getting in touch with us.
If you signed up, changed your plan or upgraded on or after 29 November 2016 to a 4G tariff, we automatically set the Smart Cap to £10, but you can make it as low as £2 or as high as £30.
If you signed up before 29 November 2016 and still on a 3G tariff, we’ve automatically set your Smart Cap to £5. But you can make it as low as £1.
Hope this helps!
- Rebeka
Re: Has my £1 Smart Cap from Life Mobile stayed the same with Plusnet ?
24-01-2017 6:01 PM
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Thanks for that. Are you the only customer service rep on here ? You sorted out my last issue 🙂
Then I need to change it to £1 for both my and my wife's mobile. Do we need to ring to do so, or can it be done via our accounts ?
25-01-2017 8:28 AM
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Hi @PeteIOW,
In order to change your Smart Cap, you can give our friendly Team a call by dialing 500 from your SIM, or 0800 0791133 which is a free call from any other line!
We're also accessible via our Live-Chat feature through https://www.plus.net/mobile/, but if you'd prefer you can send one of us a private message through the Forum and we'll be more than happy to get this sorted. -Ashleigh
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