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H+ rather 4g

spesmerelda1987
Newbie
Posts: 2
Registered: ‎30-03-2022

H+ rather 4g

Since swapping from ee to plusnet every time I go out the house and my phone switches from WiFi to mobile data I get H+ however if I restart my phone it goes to 4G why is this its getting really frustrating having to restart my phone every time i switch from a WiFi network to mobile data
3 REPLIES 3
RichardB
Seasoned Champion
Posts: 1,041
Thanks: 388
Fixes: 39
Registered: ‎19-11-2008

Re: H+ rather 4g

Hi @spesmerelda1987 

Does activating airplane mode, for a few seconds, then deactivating - kick the phone into finding the 4G signal?

Regards

Richard

spesmerelda1987
Newbie
Posts: 2
Registered: ‎30-03-2022

Re: H+ rather 4g

I haven't tried that but I will do thanks
If it works its not really the point though surely I shouldn't have to do that
RichardB
Seasoned Champion
Posts: 1,041
Thanks: 388
Fixes: 39
Registered: ‎19-11-2008

Re: H+ rather 4g

Although Plusnet use the EE network, they do not support WiFi or 4G calling.
The lack of 4G calling (also known as VoLTE) results in Plusnet mobile devices being unable to access EEs low frequency 4G signal.
This low frequency signal typically provides slower data speeds but better coverage.
As you were on EE if you had a suitable phone then you could have been accesing the lower frequency 4G signal when you were in the house and on leaving.