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Frustrations trying to obtain PAC code

Posts: 1
Registered: ‎24-08-2018

Frustrations trying to obtain PAC code

It was my understanding than when requesting your PAC code number in order to transfer to another network, there was a requirement to send this within 2 hours .  FOUR days later I am still waiting 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 304
Fixes: 15
Registered: ‎13-07-2017

Re: Frustrations trying to obtain PAC code

Have you been told the reason for the delay Janet1?


The vast majority of the time we can issue a PAC straight away, it's only if something is wrong with the account that we are unable to (as the porting files may be corrupted and so the port out would not complete properly.


Please send me a PM with your mobile number and I'll have a look at what's going on here.