cancel
Showing results for 
Search instead for 
Did you mean: 

Free calls, plusnet mobile to plusnet mobile

voxol51
Newbie
Posts: 4
Registered: ‎07-10-2018

Free calls, plusnet mobile to plusnet mobile

I am going to Spain for a  holiday in a couple of days.

Can I use my plus net moby service to phone friends in the UK also with plus net moby service free of charge?

Thanks

Voxol51

6 REPLIES
Moderator
Moderator
Posts: 19,540
Thanks: 2,282
Fixes: 385
Registered: ‎11-01-2008

Re: Free calls, plusnet mobile to plusnet mobile

if your plan includes roam like home, yes you can.

Customer / Moderator
If it helped click the thumb

If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
voxol51
Newbie
Posts: 4
Registered: ‎07-10-2018

Re: Free calls, plusnet mobile to plusnet mobile

Thank you Dvorak, I have a tarriff for unlimited txts, 1500 minutes, and 4gb data. How do I know if I have the roaming service you mention.

 

Plusnet Help Team
Plusnet Help Team
Posts: 233
Thanks: 37
Fixes: 19
Registered: ‎02-05-2017

Re: Free calls, plusnet mobile to plusnet mobile

Hi @voxol51, if you could private message some account details we'd be happy to check you have roam like at home enabled on your phone.

 

We would need you to private message:

-your full name
-your full address including postcode
-your mobile number

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
voxol51
Newbie
Posts: 4
Registered: ‎07-10-2018

Re: Free calls, plusnet mobile to plusnet mobile

Thank you for your reply Abailis0105,

I have contacted customer services via the 500 number and they have confirmed roam like home service.

voxol51.

Superuser
Superuser
Posts: 7,072
Thanks: 1,075
Fixes: 65
Registered: ‎30-07-2007

Re: Free calls, plusnet mobile to plusnet mobile

@voxol51 I'm pretty sure that all PlusNet plans (with the exception of some sold for a few months in 2017 that didn't have international access) have Roam Like at Home(RLAH).

To be absolutely clear, RLAH means that if you are roaming in an EU country then calls/texts to any EU destination (including the country you are roaming in) will come out of your normal allowance, in your case 1500 mins. Note that you must be roaming i.e not in your home country for this to apply.

Data usage while in Spain will also be from your data allowance.

 

ChrisAtBristol
Aspiring Pro
Posts: 118
Thanks: 26
Fixes: 3
Registered: ‎02-01-2017

Re: Free calls, plusnet mobile to plusnet mobile

How easy it would be just to have information like this showing on your accounts page.

 

Simples.