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Free calls, plusnet mobile to plusnet mobile

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Hooked
Posts: 7
Thanks: 1
Registered: ‎07-10-2018

Free calls, plusnet mobile to plusnet mobile

I am going to Spain for a  holiday in a couple of days.

Can I use my plus net moby service to phone friends in the UK also with plus net moby service free of charge?

Thanks

Voxol51

6 REPLIES 6
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Moderator
Moderator
Posts: 24,236
Thanks: 4,285
Fixes: 1,101
Registered: ‎11-01-2008

Re: Free calls, plusnet mobile to plusnet mobile

if your plan includes roam like home, yes you can.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Hooked
Posts: 7
Thanks: 1
Registered: ‎07-10-2018

Re: Free calls, plusnet mobile to plusnet mobile

Thank you Dvorak, I have a tarriff for unlimited txts, 1500 minutes, and 4gb data. How do I know if I have the roaming service you mention.

 

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Plusnet Help Team
Plusnet Help Team
Posts: 776
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Registered: ‎02-05-2017

Re: Free calls, plusnet mobile to plusnet mobile

Hi @voxol51, if you could private message some account details we'd be happy to check you have roam like at home enabled on your phone.

 

We would need you to private message:

-your full name
-your full address including postcode
-your mobile number

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Hooked
Posts: 7
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Registered: ‎07-10-2018

Re: Free calls, plusnet mobile to plusnet mobile

Thank you for your reply Abailis0105,

I have contacted customer services via the 500 number and they have confirmed roam like home service.

voxol51.

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Superuser
Superuser
Posts: 8,797
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Registered: ‎30-07-2007

Re: Free calls, plusnet mobile to plusnet mobile

@voxol51 I'm pretty sure that all PlusNet plans (with the exception of some sold for a few months in 2017 that didn't have international access) have Roam Like at Home(RLAH).

To be absolutely clear, RLAH means that if you are roaming in an EU country then calls/texts to any EU destination (including the country you are roaming in) will come out of your normal allowance, in your case 1500 mins. Note that you must be roaming i.e not in your home country for this to apply.

Data usage while in Spain will also be from your data allowance.

 

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Aspiring Pro
Posts: 138
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Registered: ‎02-01-2017

Re: Free calls, plusnet mobile to plusnet mobile

How easy it would be just to have information like this showing on your accounts page.

 

Simples.