Free calls, plusnet mobile to plusnet mobile
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Free calls, plusnet mobile to plusnet mobile
08-01-2019 9:49 PM - edited 08-01-2019 9:50 PM
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I am going to Spain for a holiday in a couple of days.
Can I use my plus net moby service to phone friends in the UK also with plus net moby service free of charge?
Thanks
Voxol51
Re: Free calls, plusnet mobile to plusnet mobile
08-01-2019 9:51 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Free calls, plusnet mobile to plusnet mobile
08-01-2019 9:53 PM
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Thank you Dvorak, I have a tarriff for unlimited txts, 1500 minutes, and 4gb data. How do I know if I have the roaming service you mention.
Re: Free calls, plusnet mobile to plusnet mobile
09-01-2019 9:36 AM - edited 09-01-2019 9:38 AM
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Hi @voxol51, if you could private message some account details we'd be happy to check you have roam like at home enabled on your phone.
We would need you to private message:
-your full name
-your full address including postcode
-your mobile number
Regards
Re: Free calls, plusnet mobile to plusnet mobile
09-01-2019 10:49 AM
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Thank you for your reply Abailis0105,
I have contacted customer services via the 500 number and they have confirmed roam like home service.
voxol51.
Re: Free calls, plusnet mobile to plusnet mobile
09-01-2019 12:34 PM - edited 09-01-2019 12:39 PM
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@voxol51 I'm pretty sure that all PlusNet plans (with the exception of some sold for a few months in 2017 that didn't have international access) have Roam Like at Home(RLAH).
To be absolutely clear, RLAH means that if you are roaming in an EU country then calls/texts to any EU destination (including the country you are roaming in) will come out of your normal allowance, in your case 1500 mins. Note that you must be roaming i.e not in your home country for this to apply.
Data usage while in Spain will also be from your data allowance.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Free calls, plusnet mobile to plusnet mobile
11-01-2019 10:12 AM
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How easy it would be just to have information like this showing on your accounts page.
Simples.
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