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Final credit refund

Le_Plum
Newbie
Posts: 1
Registered: ‎19-06-2023

Final credit refund

My final bill is in credit, is a refund processed automatically? If not, what is the process to request a refund?
3 REPLIES 3
Longliner
Seasoned Pro
Posts: 598
Thanks: 306
Fixes: 7
Registered: ‎22-10-2014

Re: Final credit refund

Yes, your refund should be made automatically. If in doubt, give PN a ring. Don't close your DD yet as PN will refund to your account. 

Mr_Paul
Seasoned Pro
Posts: 596
Thanks: 210
Fixes: 12
Registered: ‎07-06-2022

Re: Final credit refund

@Le_Plum 

For reference, I moved from Plusnet Mobile to EE on 9th May and my final bill was produced on 25th May - my normal billing day.

Normally, my Direct debit payment would have been taken around the 8th of the following month - but I received the credit back into my bank account on 1st June.

Only then did I cancel the Direct Debit.

 

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Final credit refund

Hey there @Le_Plum I have sent a PM to you to sort this out Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team