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Final bill refund of credit

GrahamMackie
Hooked
Posts: 8
Registered: 31-12-2016

Final bill refund of credit

I cancelled our Plusnet mobile services back in March as you didn't support roaming in the USA.  After I cancelled you sent me a statement saying that the account was £32.56 in credit.  I have called you on numerous occasions and you have promised me a refund of this money but I still haven't seen it in my account.

The amount is not a life or death value but it is my money and I would like it back please !

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Final bill refund of credit

Hi GrahamMackie!

Thanks for getting in touch with us!

If you could send me a Private Message, I can certainly take a look into this for you. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
GrahamMackie
Hooked
Posts: 8
Registered: 31-12-2016

Re: Final bill refund of credit

Hi Rebakka

 

How do I do this - I don't get a 'send a message' option when I look at your profile ?

regards

 

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Final bill refund of credit

Hi GrahamMackie!

You'll need to ensure that your email address has been verified. Otherwise, you can contact us by calling 0800 079 1133 or popping over to www.plus.net and catching us on our Live Chat feature. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team