Final bill refund of credit

[#1]

I cancelled our Plusnet mobile services back in March as you didn't support roaming in the USA.  After I cancelled you sent me a statement saying that the account was £32.56 in credit.  I have called you on numerous occasions and you have promised me a refund of this money but I still haven't seen it in my account.

The amount is not a life or death value but it is my money and I would like it back please !

[#2]

Hi GrahamMackie!

Thanks for getting in touch with us!

If you could send me a Private Message, I can certainly take a look into this for you. 

- Rebeka 

[#3]

Hi Rebakka

How do I do this - I don't get a 'send a message' option when I look at your profile ?

regards

[#4]

Hi GrahamMackie!

You'll need to ensure that your email address has been verified. Otherwise, you can contact us by calling 0800 079 1133 or popping over to www.plus.net and catching us on our Live Chat feature. 

- Rebeka