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Extra 2 gig offer ..... How?

Bogbody
Aspiring Pro
Posts: 170
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Registered: ‎23-02-2020

Extra 2 gig offer ..... How?

I would like to take advantage of the extra 2 gig offer and add it to my existing PlusNet mob.
How can I get that in these Virus Ridden (VR) times ? I suspect that a phone call wont be effective.
11 REPLIES 11
pkw
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Registered: ‎14-04-2017

Re: Extra 2 gig offer ..... How?

Cagney1994
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Registered: ‎28-07-2013

Re: Extra 2 gig offer ..... How?

@Bogbody - As far as I know, you'd have to take out a new tariff for the extra 2GB. Unfortunately it can't be applied to your current one.
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Extra 2 gig offer ..... How?


@pkw wrote:

There's already a topic about this.


For future reference it's generally better for customers and staff to have a seperate topic for each customer - makes it easier to track and for the forum team to follow up on.

 

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If it fixed it click 'This fixed my problem'
pkw
Rising Star
Posts: 156
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Registered: ‎14-04-2017

Re: Extra 2 gig offer ..... How?

Thanks! I thought the opposite was true.😁 Usually, on a forum such topics would be merged. I suppose it's different when dealing with a customer issue.

dvorak
Moderator
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Re: Extra 2 gig offer ..... How?

There are times if there is one issue impacting multiple customers there would be a single thread, but for individual account queries and issues  separate threads are better than a ‘me too’ Smiley

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Extra 2 gig offer ..... How?

Thanks for getting in touch @Bogbody

Can you drop me a PM with:

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder? 
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bogbody
Aspiring Pro
Posts: 170
Thanks: 37
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Registered: ‎23-02-2020

Re: Extra 2 gig offer ..... How?

PM sent

Thank you

Cagney1994
Rising Star
Posts: 400
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Registered: ‎28-07-2013

Re: Extra 2 gig offer ..... How?

Hi @MatthewWheeler. So it's possible to add the extra 2GB onto one's existing mobile tariff?
Anonymous
Not applicable

Re: Extra 2 gig offer ..... How?

If you have EE Broadband a sister company of PlusNet they just add 5GB yes 5GB of extra data to an EE mobile phone which is registered at the same address

No jumping through hoops or changing  the mobile phone plan

Bogbody
Aspiring Pro
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Registered: ‎23-02-2020

Re: Extra 2 gig offer ..... How?

@MathewWheeler
Sorry to be a pain but when I checked my plusnet mobile yesterday.... using the mobile app.... the data allowance shown was only 1.5gig.
Whats happend please ?
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Extra 2 gig offer ..... How?

So it's possible to add the extra 2GB onto one's existing mobile tariff? 

As I understand, No it isn't possible to simply add 2Gb to an existing plan. However,  since almost all mobile contracts are 30 day rolling ones, it's possible to change to any of the current plans (including any special offers) applicable to broadband customers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.