Extra 2 gig offer ..... How?

[#1]

I would like to take advantage of the extra 2 gig offer and add it to my existing PlusNet mob.
How can I get that in these Virus Ridden (VR) times ? I suspect that a phone call wont be effective.

[#2]

There's already a topic about this.

[#3]

@Bogbody - As far as I know, you'd have to take out a new tariff for the extra 2GB. Unfortunately it can't be applied to your current one.

[#4]

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@pkw wrote:

There's already a topic about this.

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For future reference it's generally better for customers and staff to have a seperate topic for each customer - makes it easier to track and for the forum team to follow up on.

[#5]

Thanks! I thought the opposite was true.😁 Usually, on a forum such topics would be merged. I suppose it's different when dealing with a customer issue.

[#6]

There are times if there is one issue impacting multiple customers there would be a single thread, but for individual account queries and issues  separate threads are better than a ‘me too’ 

[#7]

Thanks for getting in touch @Bogbody

Can you drop me a PM with:

• Your mobile number or account number
• Your full address and postcode
• Your full name and if you're the account holder? 

[#8]

PM sent

Thank you

[#9]

Hi @MatthewWheeler. So it's possible to add the extra 2GB onto one's existing mobile tariff?

[#10]

If you have EE Broadband a sister company of PlusNet they just add 5GB yes 5GB of extra data to an EE mobile phone which is registered at the same address

No jumping through hoops or changing  the mobile phone plan

[#11]

@MathewWheeler
Sorry to be a pain but when I checked my plusnet mobile yesterday.... using the mobile app.... the data allowance shown was only 1.5gig.
Whats happend please ?

[#12]

So it's possible to add the extra 2GB onto one's existing mobile tariff? 

As I understand, No it isn't possible to simply add 2Gb to an existing plan. However,  since almost all mobile contracts are 30 day rolling ones, it's possible to change to any of the current plans (including any special offers) applicable to broadband customers.