Existing customers asked for Passport ID
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30-07-2019 8:52 PM - edited 30-07-2019 8:54 PM
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Hi guys,
I have been a customer for over 2 years been paying by DD and still has an active Sim which i just upgraded over the phone, added Broadband too and then applied for a second sim for my son using my existing details on file and guess what????
Then i get this
Dear Mr XXXXXX,
Thank you for your recent application for a Plusnet Mobile SIM Only contract.
We have experienced some difficulties when processing your application, before we can deliver your SIM we require some further information.
We require the following:
- Proof of current address, dated within the last 6 months (e.g. Utility Bill, Council Tax Bill, Bank Statement)
- Photo ID. (e.g. Passport, Driving Licence).
To help us process your order please post a photocopy of your proofs to the below address quoting your reference (in the email subject).
Plusnet Mobile
1st Floor
Telecom House
Trinity Street
Stoke-on-Trent
ST1 5ND
Regards,
The Application Processing Team
Are they serious?
Last year i placed the same order for my daughter first day at secondary school and somehow supplied them with Ids still because i needed her to have a phone and they failed to process the order still which led me to move to another supplier
I Hope someone can look into this and stop chasing customers away.I wonder if i just cancel everything in one go instead.
Appalling
Fixed! Go to the fix.
Re: Existing customers asked for Passport ID
31-07-2019 9:34 AM
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Hi there,
We'd usually ask for that kind of information in order to perform a credit check. Could you send me a private message with your name and address so I can look into that further please?
Re: Existing customers asked for Passport ID
31-07-2019 8:43 PM
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Thanks Adam,
I sent you a PM, can you also look at why I was charged twice for the latest order? I don't mind if it stays as a credit on the account.
Plusnet plc website. xxx twice. and I didn't click twice on the payment.
Thanks
Re: Existing customers asked for Passport ID
01-08-2019 8:53 AM
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01-08-2019 11:08 PM
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Many thanks Guys,
Problem solved. it was a technical issue and is now fixed.
Re: Existing customers asked for Passport ID
02-08-2019 8:44 AM
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