Existing customer check.

[#1]

Hi, I was about to take the £6 SIM only with 6gb(more than I really need) for existing customers. But when I go to the existing customer check my username always fails( Not the forum username the account user name)
Is it because I am a business broadband customer?

[#2]

I will probably use a £5 SIM for another network. Unless Plusnet have some hidden offers!

[#3]

Thanks for your post @John_ and apologies for the delayed response.

I'm afraid that our existing customer mobile offers are only if you have a residential account with us.

In the Mates Rates section from the Legal bit at the bottom of our mobile sales page we say:

"Plusnet business customers, Plusnet customers taking non-Plusnet branded products and Plusnet customers with only email, hosting or domain services will not be eligible for Mates Rates."

Let me know if you've got any further queries. 

[#4]

Oh ok, I've taken a different SIM anyway now.
I am a broadband and telephone customer mind.

[#5]

Thanks for getting back to me @John_ 

No problem, apologies for any disappointment we've caused here. 

Let me know if you have further issues or there's anything else you'd need help with.