Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
I'll certainly send this across to our Operations Team for more clarification.
As soon as I have information regarding this, I'll be sure to let you know.
As the OP's issue appears to be solved I have locked this thread before things start to degenerate.
Forum Moderator and CustomerCourage is resistance to fear, mastery of fear, not absence of fear - Mark TwainHe who feared he would not succeed sat still