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Error 69 when sending an SMS

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Hooked
Posts: 2
Registered: ‎23-05-2012

Error 69 when sending an SMS

Hello,

I am able to receive any SMS and to send to all that I've tried, except an Australian one that starts +61 (for Aus).

My MotoG4 responds with an error 69.

 

My SIM is a LifeMobile SIM (ie from before Plusnet bought them).

Any ideas?

Thanks!

2 REPLIES
Plusnet Help Team Plusnet Help Team
Posts: 293
Thanks: 73
Fixes: 18
Registered: ‎25-11-2016

Re: Error 69 when sending an SMS

Hi ingenium,

Thanks for getting in touch with us!

As I can't discuss account specifics via a public forum, If you could send me a Private Message, I'll be able to take a look into this further for you!

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Aspiring Pro
Posts: 192
Thanks: 41
Fixes: 1
Registered: ‎17-12-2016

Re: Error 69 when sending an SMS

Delete the entire text chain to that number and then try again, that may work.