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Error 38

Sarah3
Newbie
Posts: 4
Thanks: 1
Registered: 10-01-2017

Error 38

Hi, I have been sending some messages and have good signal to do so. Can't find any problems anywhere, however for some reason I keep getting an error 38 message and my texts aren't going through.
Anybody know what I can do to sort this?
7 REPLIES
Steve
Pro
Posts: 6,657
Thanks: 242
Registered: 13-07-2009

Re: Error 38

Hi @Sarah3 Is it a new sim card and what network is it if you don't mind me asking?

Community Veteran
Posts: 13,885
Thanks: 506
Fixes: 6
Registered: 01-08-2007

Re: Error 38

You do know plusnet now do mobile coverage Steve?

Sarah you're in the general chat forum. You need to go to the phone forum really.. or a moderator will pounce (but they're the decent kind hearted souls not dragons that you get on other forums).

I need a new signature... i'm bored of the old one!
GJ_Beck
Newbie
Posts: 2
Registered: 19-03-2017

Re: Error 38

I've also been getting this Error 38 for the past few days, as has my partner. Some texts are sending. Others aren't. Seem to have full signal, in areas that have previously been fine for signal until these last few days. Quite frustrating after just two weeks with Plusnet.
tray-cap
Newbie
Posts: 1
Registered: 13-04-2017

Re: Error 38

Started to receive this error message too this morning when sending text messages (can receive fine). 

Is there a network issue at the moment?

Oh, and is there a status page for PN mobile? (can only find internet, phone etc)

Steve
Pro
Posts: 6,657
Thanks: 242
Registered: 13-07-2009

Re: Error 38

@7up It was in chit chat area. I didn't automatically assume the person requiring help was with PN mobile.
jewelie
Hooked
Posts: 7
Registered: 27-06-2016

Re: Error 38

I'm seeing it on both mine and my partners phone too (ex Life Mobile.)

 

Short (single part) messages go through, multi-part ones don't (get rejected with error 38.)

 

EDIT: Oops. No, even single part messages are getting rejected. Sad

Moderator
Moderator
Posts: 17,218
Thanks: 890
Fixes: 101
Registered: 11-01-2008

Re: Error 38

Moderators Note.

known issue, locking in favour of https://community.plus.net/t5/Mobile/Plusnet-Mobile-Text-Message-Issues/m-p/1431414
Will Moderate For Thanks