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Error 21 with barcleys number

Obito
Newbie
Posts: 1
Registered: ‎06-10-2021

Error 21 with barcleys number

Hi I'm trying to reply back to a text message to verify my purchase with barclays but every time I do, it says  "can't send message with plusnet, error 21",  I figured might be because it's a premium rate number, so I switched my smart cap on my account to £10 and that didn't work, still getting this same error.   Any idea what is causing this?

3 REPLIES 3
jab1
Legend
Posts: 17,719
Thanks: 5,758
Fixes: 265
Registered: ‎24-02-2012

Re: Error 21 with barcleys number

You cannot reply to short codes on Plusnet Mobile.

John
Smith7
All Star
Posts: 624
Thanks: 369
Fixes: 3
Registered: ‎14-09-2021

Re: Error 21 with barcleys number

Hi Welcome to the Forum

Is the number a five digit short text number if so PlusNet do not support short text numbers so you are unable to reply

There are many posts on here about the problem 

Mustrum
Community Veteran
Posts: 3,610
Thanks: 1,089
Fixes: 77
Registered: ‎13-08-2015

Re: Error 21 with barcleys number

I think you figured wrong - is it a short code number? If yes, PN don’t support them.