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Error 21 with barcleys number

chris86
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-10-2020

Error 21 with barcleys number

Hi I'm trying to reply back to a text message to verify my purchase with barclays but every time I do, it says  "can't send message with plusnet, error 21",  I figured might be because it's a premium rate number, so I switched my smart cap on my account to £10 and that didn't work, still getting this same error.   Any idea what is causing this?

3 REPLIES 3
Mustrum
Community Veteran
Posts: 3,550
Thanks: 1,053
Fixes: 76
Registered: ‎13-08-2015

Re: Error 21 with barcleys number

PN mobile does not do short codes.

chris86
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-10-2020

Re: Error 21 with barcleys number

What the hell?  So I simply cannot reply back to barclays through text?  All I need is to text Y to them lol.

MC22
Rising Star
Posts: 60
Thanks: 9
Fixes: 1
Registered: ‎19-02-2019

Re: Error 21 with barcleys number

I had the same problem with Barclays when I was with Smarty, who also didn't support Short Code Texts. Luckily I had another Card from a different Bank that I was able to use. It goes without saying that I left Smarty shortly afterwards and now use the main 3 Network.

 

I feel for you, it's infuriating isn't it? I was so surprised that I couldn't reply to Short Code Texts. I guess you could try a web chat through the Barclays app and see if they can help you, hopefully the wait times aren't too bad.

 

Best of luck!