Ending contract
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Ending contract
28-08-2017 7:34 PM
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I've been trying to end my two contracts for about a month now. I've phoned so many times and never gotten through to anyone.
A member here, MichaelWilliams helped me and said he'd do it. He said he'd get it ended and make sure I don't face any further charges.
Now, the guy is not replying to messages and I'm being billed!
I would someone to cancel my contract and waive any new charges on my contract. I paid the balance already in the previous month and shouldn't have to pay for another month due to the lack of service. I haven't used either sim for over 2 weeks now!
Last time I try Plusnet, really awful service!
Re: Ending contract
29-08-2017 8:23 AM
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Moderator's note:
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Ending contract
29-08-2017 8:26 AM
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Re: Ending contract
29-08-2017 9:10 AM
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Hi there AV1985.
Sorry to hear there's been some trouble with the end of your contract.
I'll respond to your Private Message straight away: apologies for the delay, I've been off work for the past few days due to the Bank Holiday weekend.
Due to situations such as these, I'd recommend any users wanting more immediate help give us a call on 500, pop on the Live Chat feature on our website or drop us a message on Facebook or Twitter. Between the hours of 7.30am and 10pm there will always be friendly advisors waiting to help. Alternatively, the team monitor the forums, so if you'd like to get in touch using the forum, so a public post may be your best bet.
I'll continue this over Private Message
Re: Ending contract
29-08-2017 9:24 AM
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@MichaelWilliams wrote:
Hi there AV1985.
Due to situations such as these, I'd recommend any users wanting more immediate help give us a call on 500, pop on the Live Chat feature on our website or drop us a message on Facebook or Twitter. Between the hours of 7.30am and 10pm there will always be friendly advisors waiting to help.
Two things
Chat isn't working and hasn't been for ages
Cancellations can only be dealt with over the phone talking to the Cancellations Team (I know because I tried the other routes)
Re: Ending contract
29-08-2017 10:41 AM
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Hi Oldjim!
Chat support for our Mobile Phone service is working! We haven't suffered any outages on this side
The point about methods of contact was more a general one aimed at anyone reading the threads wanting to get in touch, however you are correct in that we do usually ask that cancellations are processed over the phone. On rare occasions we can process them using the other methods, but this is looked at on a case-by-case basis.
Re: Ending contract
29-08-2017 11:10 AM - edited 29-08-2017 11:11 AM
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It wasn't when I checked at about 09.20 but it is now
Re: Ending contract
29-08-2017 12:45 PM
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They want you to phone to try and keep you. But if it's obvious that will not happen, I think they are willing to do it by PM.
.........................proud" say Pnet.
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