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Enable access to VPN providers' websites

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ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Enable access to VPN providers' websites

I understand that by default, the Plusnet mobile network blocks access to VPN providers' websites. Can someone here take that block off (via a PM) or should I raise a ticket somehow?

Thanks in advance, Andy
Tags (1)
7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 571
Thanks: 81
Fixes: 27
Registered: ‎26-03-2018

Re: Enable access to VPN providers' websites

Fix

Hi @ahmahmahm,

We'd be happy to take a look into this, please send us a private message across including the following information:

 

- Your full name

- Your full home address, including the postcode

- Your mobile account number

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
firebird1000
Rising Star
Posts: 115
Thanks: 7
Fixes: 1
Registered: ‎02-10-2013

Re: Enable access to VPN providers' websites

i have no probs in getting in to my vpn our web site on my mobile phone

 

ChrisAtBristol
Aspiring Pro
Posts: 121
Thanks: 26
Fixes: 3
Registered: ‎02-01-2017

Re: Enable access to VPN providers' websites

I installed Tunnel Bear last year and that’s works fine over the PlusNet network however I was away from home when I installed it but PN blocked the download for Tunnel Bear install file as a message came up saying something along the lines that the download site could be used to circumvent restricted web sites.

However like I said once downloaded and installed it the VPN works fine but it was just as well I had a Three network sim with me so I could download the initial Tunnel Bear file.



ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Re: Enable access to VPN providers' websites

I'm in discussion with Plusnet staff about why this issue affects my account.  I will update when it's sorted.

RobC
Aspiring Pro
Posts: 343
Thanks: 60
Fixes: 1
Registered: ‎03-12-2016

Re: Enable access to VPN providers' websites

Plusnet by default comes with adult sites blocked

 

Is it that your actual account still has that standard restriction on it?

PM to staff here could check that and remove it if that is so

 

Does make sense to include bypass sites in the standard restriction ...

 

Please keep us posted.

 

 

ahmahmahm
Dabbler
Posts: 22
Registered: ‎30-12-2008

Re: Enable access to VPN providers' websites

The helpful Plusnet staff member @TheMightyAJ had to turn on, and then turn off, the content block on my account, before I was able to access the VPN provider's website.  All sorted.

Plusnet Help Team
Plusnet Help Team
Posts: 679
Thanks: 76
Fixes: 28
Registered: ‎06-08-2018

Re: Enable access to VPN providers' websites

Great to hear its sorted @ahmahmahm

Please let us know if there is anything else we can help you with.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team