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Emails sent to mobile-help result in a 'Mail delivery failed' message

Neville-
Newbie
Posts: 3
Registered: 2 weeks ago

Emails sent to mobile-help result in a 'Mail delivery failed' message

At the time of writing I am getting a 'Mail delivery failed' message from avasout01.plus.net 84.93.230.227 every time I send a message to mobile-help at plus.net. I have little confidence that my messages are being read.

Are others affected by this? Try it by sending a test email.

 

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,223
Thanks: 6,475
Fixes: 1,069
Registered: ‎21-04-2017

Re: Emails sent to mobile-help result in a 'Mail delivery failed' message

Thanks for flagging @Neville- 

I've just tried and it works fine for me as per the below screenshot

Capture.PNG

 

What's the full bounceback you're getting?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Neville-
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Emails sent to mobile-help result in a 'Mail delivery failed' message

The history of this is that several days ago I was only getting the non-delivery message but more recently I sometimes get the normal standard reply but always get the non-delivery message below.

 

Can anybody say why I get this message but others appear not to?

 

 

      This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients failed permanently:

   * life_mobile_talk_to_us@mailgb.custhelp.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** life_mobile_talk_to_us@mailgb.custhelp.com ??:?? This message was created automatically by mail delivery software on the server .

 

 

Reporting-MTA: dns; avasout02 [212.159.14.17]
Received-From-MTA: dns; mx.internal.plus.net [84.93.238.80]
Arrival-Date: Wed, 02 Jun 2021 18:45:53 +0100


Final-recipient: rfc822; life_mobile_talk_to_us@mailgb.custhelp.com
Diagnostic-Code: smtp; 550 #5.1.0 Address rejected.

Last-attempt-Date: Wed, 02 Jun 2021 18:45:53 +0100


 

 

Received: from mx.internal.plus.net ([84.93.238.80])
	by smtp with ESMTP
	id oUwDlfscm7QW9oUwDlYbaC; Wed, 02 Jun 2021 18:45:53 +0100
X-Clacks-Overhead: "GNU Terry Pratchett"
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=H+BAP9Qi c=1 sm=1 tr=0
 a=TbnloCsPYt9Q9jNAyVzSlw==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10
 a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10
Received: from [84.93.230.252] (helo=avasin18.plus.net)
	  by mx.internal.plus.net with esmtp (PlusNet MXInternal v1.00) id 1loUwD-0006kz-Dm 
	  for mobile-help@plus.net; Wed, 02 Jun 2021 18:45:53 +0100
Received: from EVMHR04-UKBR.bt.com ([62.7.242.140])
	by Plusnet Cloudmark Gateway with ESMTP
	id oUwBlU7aQJsIuoUwBlBxAy; Wed, 02 Jun 2021 18:45:53 +0100
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=I/j+uOog c=1 sm=1 tr=0 cx=a_idp_d
 a=MWvFj2EDn5v3/D+t/CuXEg==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10
 a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10
Received: from rdw09926thrs01.domain1.systemhost.net (10.36.3.109) by
 EVMHR04-UKBR.bt.com (10.216.161.36) with Microsoft SMTP Server (TLS) id
 15.0.1497.2; Wed, 2 Jun 2021 18:45:48 +0100
Received: from tpw09926dag13e.domain1.systemhost.net (10.9.212.13) by
 rdw09926thrs01.domain1.systemhost.net (10.36.3.109) with Microsoft SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
 15.1.2176.2; Wed, 2 Jun 2021 18:45:50 +0100
X-CrossPremisesHeadersFilteredBySendConnector: tpw09926dag13e.domain1.systemhost.net
Received: from tpw09926dag03e.domain1.systemhost.net (10.9.202.18) by
 tpw09926dag13e.domain1.systemhost.net (10.9.212.13) with Microsoft SMTP
 Server (TLS) id 15.0.1497.2; Wed, 2 Jun 2021 18:45:50 +0100
Received: from bwp09926084.bt.com (10.36.82.115) by
 tpw09926dag03e.domain1.systemhost.net (10.9.202.18) with Microsoft SMTP
 Server (TLS) id 15.0.1497.2 via Frontend Transport; Wed, 2 Jun 2021 18:45:50
 +0100
Received: from relay7-d.mail.gandi.net (217.70.183.200) by
 smtpe1.intersmtp.com (10.36.82.115) with Microsoft SMTP Server
 (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
 15.1.2176.2; Wed, 2 Jun 2021 18:45:43 +0100
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,223
Thanks: 6,475
Fixes: 1,069
Registered: ‎21-04-2017

Re: Emails sent to mobile-help result in a 'Mail delivery failed' message

Thanks for getting back to me @Neville- 

That bounce back says you're emailing life_mobile_talk_to_us@mailgb.custhelp.com which as far as I'm aware isn't an address we'd use. Are you definitely sending an email to mobile-help@plus.net as indicated in your first post?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Neville-
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Emails sent to mobile-help result in a 'Mail delivery failed' message

Yes - in addition to a Bcc to myself I am only sending the emails to mobile-help@plus.net

The returned email has a body and two attachments. The attachments are identical except that one includes: 'This is a test email - please ignore.' I understand that these attachments are the source received by the mail server.

I had removed the lower part of the my earlier incoming post because it contained my email address. One of the attachments is below with my email address replaced with my-email-address.

I don't have sufficient experience to say if the problem is caused by a mail filter rule, mail forwarding, a misconfigured DNS or a misconfigured MX but it appears likely that it is within (or controlled by) BT, Plusnet or 'life mobile talk' - which I was told is an earlier Plusnet name. It is also possible that a DNS (or MX) cache anywhere in the world has persisted much longer than intended in which case I assume a DNS/MX expert should be able to track it down with the routing information I have provided.

 

Received: from mx.internal.plus.net ([84.93.238.80])
    by smtp with ESMTP
    id oUwDlfscm7QW9oUwDlYbaC; Wed, 02 Jun 2021 18:45:53 +0100
X-Clacks-Overhead: "GNU Terry Pratchett"
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=H+BAP9Qi c=1 sm=1 tr=0
 a=TbnloCsPYt9Q9jNAyVzSlw==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10
 a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10
Received: from [84.93.230.252] (helo=avasin18.plus.net)
      by mx.internal.plus.net with esmtp (PlusNet MXInternal v1.00) id 1loUwD-0006kz-Dm
      for mobile-help@plus.net; Wed, 02 Jun 2021 18:45:53 +0100
Received: from EVMHR04-UKBR.bt.com ([62.7.242.140])
    by Plusnet Cloudmark Gateway with ESMTP
    id oUwBlU7aQJsIuoUwBlBxAy; Wed, 02 Jun 2021 18:45:53 +0100
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=I/j+uOog c=1 sm=1 tr=0 cx=a_idp_d
 a=MWvFj2EDn5v3/D+t/CuXEg==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10
 a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10
Received: from rdw09926thrs01.domain1.systemhost.net (10.36.3.109) by
 EVMHR04-UKBR.bt.com (10.216.161.36) with Microsoft SMTP Server (TLS) id
 15.0.1497.2; Wed, 2 Jun 2021 18:45:48 +0100
Received: from tpw09926dag13e.domain1.systemhost.net (10.9.212.13) by
 rdw09926thrs01.domain1.systemhost.net (10.36.3.109) with Microsoft SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
 15.1.2176.2; Wed, 2 Jun 2021 18:45:50 +0100
X-CrossPremisesHeadersFilteredBySendConnector: tpw09926dag13e.domain1.systemhost.net
Received: from tpw09926dag03e.domain1.systemhost.net (10.9.202.18) by
 tpw09926dag13e.domain1.systemhost.net (10.9.212.13) with Microsoft SMTP
 Server (TLS) id 15.0.1497.2; Wed, 2 Jun 2021 18:45:50 +0100
Received: from bwp09926084.bt.com (10.36.82.115) by
 tpw09926dag03e.domain1.systemhost.net (10.9.202.18) with Microsoft SMTP
 Server (TLS) id 15.0.1497.2 via Frontend Transport; Wed, 2 Jun 2021 18:45:50
 +0100
Received: from relay7-d.mail.gandi.net (217.70.183.200) by
 smtpe1.intersmtp.com (10.36.82.115) with Microsoft SMTP Server
 (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
 15.1.2176.2; Wed, 2 Jun 2021 18:45:43 +0100
Received: (Authenticated sender: my-email-address)
    by relay7-d.mail.gandi.net (Postfix) with ESMTPSA id 6832520003;
    Wed,  2 Jun 2021 17:45:47 +0000 (UTC)
Message-ID: <60B7C3CB.6020209my-email-address>
Date: Wed, 2 Jun 2021 18:45:47 +0100
From: Neville Hillyer <my-email-address>
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
MIME-Version: 1.0
To: Plusnet Mobile Help <mobile-help@plus.net>
Subject: Test email
Content-Type: text/plain; charset="windows-1252"; format=flowed
Content-Transfer-Encoding: 7bit
Received-SPF: Pass (bwp09926084.bt.com: domain of my-email-address
 designates 217.70.183.200 as permitted sender) receiver=bwp09926084.bt.com;
 client-ip=217.70.183.200; helo=relay7-d.mail.gandi.net;
X-NAI-Spam-Flag: NO
X-NAI-Spam-Level:
X-NAI-Spam-Threshold: 5
X-NAI-Spam-Score: 0.1
X-NAI-Spam-Report: 4 Rules triggered
    *  0.1 -- GEN_SPAM_FEATRE
    *  0 -- EDT_SDHA_ADR_FRG
    *  0 -- EDT_SDHA_DMN_FRG
    *  0 -- RV6951
X-NAI-Spam-Version: 2.2.0.9309 : core <6951> : inlines <7226> : streams
 <1892181> : uri <3270110>
X-OrganizationHeadersPreserved: tpw09926dag13e.domain1.systemhost.net
Content-Length: 38
X-CMAE-Envelope: MS4wfHaf6DE4O/QjI2b7BE+2hipA/ka5JQJt7Suqh51exsiiLJYymKkwREgaaK6tSlSUnMJ1J9jkJ74yvXy25csDebFR9F66JYmH6izx1jD5t2cGQm/7Ldq1
 QSRFk5K3Yt1czJviWfox0jeXbOyJcNxO/UR8wn4OLeXtpRL1z+1O4PS0xnn1S358E3JuGYIGhaTnP3DyGb93U1Csc6w4igkd/Qc=

This is a test email - please ignore.