Emails sent to mobile-help result in a 'Mail delivery failed' message
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Emails sent to mobile-help result in a 'Mail delivery failed' message
02-06-2021 2:12 PM
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At the time of writing I am getting a 'Mail delivery failed' message from avasout01.plus.net 84.93.230.227 every time I send a message to mobile-help at plus.net. I have little confidence that my messages are being read.
Are others affected by this? Try it by sending a test email.
Re: Emails sent to mobile-help result in a 'Mail delivery failed' message
02-06-2021 5:52 PM
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Thanks for flagging @Neville-
I've just tried and it works fine for me as per the below screenshot
What's the full bounceback you're getting?
Re: Emails sent to mobile-help result in a 'Mail delivery failed' message
02-06-2021 6:54 PM
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The history of this is that several days ago I was only getting the non-delivery message but more recently I sometimes get the normal standard reply but always get the non-delivery message below.
Can anybody say why I get this message but others appear not to?
This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed permanently: * life_mobile_talk_to_us@mailgb.custhelp.com Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** life_mobile_talk_to_us@mailgb.custhelp.com ??:?? This message was created automatically by mail delivery software on the server .
Reporting-MTA: dns; avasout02 [212.159.14.17] Received-From-MTA: dns; mx.internal.plus.net [84.93.238.80] Arrival-Date: Wed, 02 Jun 2021 18:45:53 +0100 Final-recipient: rfc822; life_mobile_talk_to_us@mailgb.custhelp.com Diagnostic-Code: smtp; 550 #5.1.0 Address rejected. Last-attempt-Date: Wed, 02 Jun 2021 18:45:53 +0100
Received: from mx.internal.plus.net ([84.93.238.80]) by smtp with ESMTP id oUwDlfscm7QW9oUwDlYbaC; Wed, 02 Jun 2021 18:45:53 +0100 X-Clacks-Overhead: "GNU Terry Pratchett" X-CM-Score: 0.00 X-CNFS-Analysis: v=2.3 cv=H+BAP9Qi c=1 sm=1 tr=0 a=TbnloCsPYt9Q9jNAyVzSlw==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10 a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10 Received: from [84.93.230.252] (helo=avasin18.plus.net) by mx.internal.plus.net with esmtp (PlusNet MXInternal v1.00) id 1loUwD-0006kz-Dm for mobile-help@plus.net; Wed, 02 Jun 2021 18:45:53 +0100 Received: from EVMHR04-UKBR.bt.com ([62.7.242.140]) by Plusnet Cloudmark Gateway with ESMTP id oUwBlU7aQJsIuoUwBlBxAy; Wed, 02 Jun 2021 18:45:53 +0100 X-CM-Score: 0.00 X-CNFS-Analysis: v=2.3 cv=I/j+uOog c=1 sm=1 tr=0 cx=a_idp_d a=MWvFj2EDn5v3/D+t/CuXEg==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10 a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10 Received: from rdw09926thrs01.domain1.systemhost.net (10.36.3.109) by EVMHR04-UKBR.bt.com (10.216.161.36) with Microsoft SMTP Server (TLS) id 15.0.1497.2; Wed, 2 Jun 2021 18:45:48 +0100 Received: from tpw09926dag13e.domain1.systemhost.net (10.9.212.13) by rdw09926thrs01.domain1.systemhost.net (10.36.3.109) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.1.2176.2; Wed, 2 Jun 2021 18:45:50 +0100 X-CrossPremisesHeadersFilteredBySendConnector: tpw09926dag13e.domain1.systemhost.net Received: from tpw09926dag03e.domain1.systemhost.net (10.9.202.18) by tpw09926dag13e.domain1.systemhost.net (10.9.212.13) with Microsoft SMTP Server (TLS) id 15.0.1497.2; Wed, 2 Jun 2021 18:45:50 +0100 Received: from bwp09926084.bt.com (10.36.82.115) by tpw09926dag03e.domain1.systemhost.net (10.9.202.18) with Microsoft SMTP Server (TLS) id 15.0.1497.2 via Frontend Transport; Wed, 2 Jun 2021 18:45:50 +0100 Received: from relay7-d.mail.gandi.net (217.70.183.200) by smtpe1.intersmtp.com (10.36.82.115) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.1.2176.2; Wed, 2 Jun 2021 18:45:43 +0100
Re: Emails sent to mobile-help result in a 'Mail delivery failed' message
02-06-2021 8:06 PM
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Thanks for getting back to me @Neville-
That bounce back says you're emailing life_mobile_talk_to_us@mailgb.custhelp.com which as far as I'm aware isn't an address we'd use. Are you definitely sending an email to mobile-help@plus.net as indicated in your first post?
Re: Emails sent to mobile-help result in a 'Mail delivery failed' message
02-06-2021 11:10 PM
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Yes - in addition to a Bcc to myself I am only sending the emails to mobile-help@plus.net
The returned email has a body and two attachments. The attachments are identical except that one includes: 'This is a test email - please ignore.' I understand that these attachments are the source received by the mail server.
I had removed the lower part of the my earlier incoming post because it contained my email address. One of the attachments is below with my email address replaced with my-email-address.
I don't have sufficient experience to say if the problem is caused by a mail filter rule, mail forwarding, a misconfigured DNS or a misconfigured MX but it appears likely that it is within (or controlled by) BT, Plusnet or 'life mobile talk' - which I was told is an earlier Plusnet name. It is also possible that a DNS (or MX) cache anywhere in the world has persisted much longer than intended in which case I assume a DNS/MX expert should be able to track it down with the routing information I have provided.
Received: from mx.internal.plus.net ([84.93.238.80])
by smtp with ESMTP
id oUwDlfscm7QW9oUwDlYbaC; Wed, 02 Jun 2021 18:45:53 +0100
X-Clacks-Overhead: "GNU Terry Pratchett"
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=H+BAP9Qi c=1 sm=1 tr=0
a=TbnloCsPYt9Q9jNAyVzSlw==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10
a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10
Received: from [84.93.230.252] (helo=avasin18.plus.net)
by mx.internal.plus.net with esmtp (PlusNet MXInternal v1.00) id 1loUwD-0006kz-Dm
for mobile-help@plus.net; Wed, 02 Jun 2021 18:45:53 +0100
Received: from EVMHR04-UKBR.bt.com ([62.7.242.140])
by Plusnet Cloudmark Gateway with ESMTP
id oUwBlU7aQJsIuoUwBlBxAy; Wed, 02 Jun 2021 18:45:53 +0100
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.3 cv=I/j+uOog c=1 sm=1 tr=0 cx=a_idp_d
a=MWvFj2EDn5v3/D+t/CuXEg==:117 a=N659UExz7-8A:10 a=r6YtysWOX24A:10
a=MiliWvN3fvMuQJlqZfgA:9 a=pILNOxqGKmIA:10
Received: from rdw09926thrs01.domain1.systemhost.net (10.36.3.109) by
EVMHR04-UKBR.bt.com (10.216.161.36) with Microsoft SMTP Server (TLS) id
15.0.1497.2; Wed, 2 Jun 2021 18:45:48 +0100
Received: from tpw09926dag13e.domain1.systemhost.net (10.9.212.13) by
rdw09926thrs01.domain1.systemhost.net (10.36.3.109) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
15.1.2176.2; Wed, 2 Jun 2021 18:45:50 +0100
X-CrossPremisesHeadersFilteredBySendConnector: tpw09926dag13e.domain1.systemhost.net
Received: from tpw09926dag03e.domain1.systemhost.net (10.9.202.18) by
tpw09926dag13e.domain1.systemhost.net (10.9.212.13) with Microsoft SMTP
Server (TLS) id 15.0.1497.2; Wed, 2 Jun 2021 18:45:50 +0100
Received: from bwp09926084.bt.com (10.36.82.115) by
tpw09926dag03e.domain1.systemhost.net (10.9.202.18) with Microsoft SMTP
Server (TLS) id 15.0.1497.2 via Frontend Transport; Wed, 2 Jun 2021 18:45:50
+0100
Received: from relay7-d.mail.gandi.net (217.70.183.200) by
smtpe1.intersmtp.com (10.36.82.115) with Microsoft SMTP Server
(version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id
15.1.2176.2; Wed, 2 Jun 2021 18:45:43 +0100
Received: (Authenticated sender: my-email-address)
by relay7-d.mail.gandi.net (Postfix) with ESMTPSA id 6832520003;
Wed, 2 Jun 2021 17:45:47 +0000 (UTC)
Message-ID: <60B7C3CB.6020209my-email-address>
Date: Wed, 2 Jun 2021 18:45:47 +0100
From: Neville Hillyer <my-email-address>
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
MIME-Version: 1.0
To: Plusnet Mobile Help <mobile-help@plus.net>
Subject: Test email
Content-Type: text/plain; charset="windows-1252"; format=flowed
Content-Transfer-Encoding: 7bit
Received-SPF: Pass (bwp09926084.bt.com: domain of my-email-address
designates 217.70.183.200 as permitted sender) receiver=bwp09926084.bt.com;
client-ip=217.70.183.200; helo=relay7-d.mail.gandi.net;
X-NAI-Spam-Flag: NO
X-NAI-Spam-Level:
X-NAI-Spam-Threshold: 5
X-NAI-Spam-Score: 0.1
X-NAI-Spam-Report: 4 Rules triggered
* 0.1 -- GEN_SPAM_FEATRE
* 0 -- EDT_SDHA_ADR_FRG
* 0 -- EDT_SDHA_DMN_FRG
* 0 -- RV6951
X-NAI-Spam-Version: 2.2.0.9309 : core <6951> : inlines <7226> : streams
<1892181> : uri <3270110>
X-OrganizationHeadersPreserved: tpw09926dag13e.domain1.systemhost.net
Content-Length: 38
X-CMAE-Envelope: MS4wfHaf6DE4O/QjI2b7BE+2hipA/ka5JQJt7Suqh51exsiiLJYymKkwREgaaK6tSlSUnMJ1J9jkJ74yvXy25csDebFR9F66JYmH6izx1jD5t2cGQm/7Ldq1
QSRFk5K3Yt1czJviWfox0jeXbOyJcNxO/UR8wn4OLeXtpRL1z+1O4PS0xnn1S358E3JuGYIGhaTnP3DyGb93U1Csc6w4igkd/Qc=
This is a test email - please ignore.
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