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Edge connection on data. Need to reset network settings to get back on 4G

CJPROCTOR10
Newbie
Posts: 4
Registered: ‎16-02-2022

Edge connection on data. Need to reset network settings to get back on 4G

Hello,

I recently joined Plusnet and I have noticed that when I turn on my Mobile Data on my iPhone 7 the connection is on E (Edge) even though it should be on 4G by looking at the Coverage Checker (https://www.plus.net/mobile/coverage-checker) in Aberdeen City.

I reset the network settings in settings and after a few minutes the connection goes to 4G.

Why do I need to reset network settings on my iPhone 7 to get 4G connection?

Can this be fixed?

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,773
Thanks: 5,231
Fixes: 420
Registered: ‎30-06-2016

Re: Edge connection on data. Need to reset network settings to get back on 4G

@CJPROCTOR10 

This extract from a Plusnet Mobile review might be helpful:

Plusnet Mobile Coverage.jpg

Note the last sentence.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

CJPROCTOR10
Newbie
Posts: 4
Registered: ‎16-02-2022

Re: Edge connection on data. Need to reset network settings to get back on 4G

Hi @Baldrick1 ,

Thank you for sending that extract.

It kind of explains my issue but when I am on Edge connection I get no internet or it is very slow.

I should at least get 2G or 3G connection.

When I reset the network settings I am on 4G.

Thanks.