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EU roaming weirdness

voteforpedro
Newbie
Posts: 3
Registered: 22-06-2017

EU roaming weirdness

As we know EU roaming charges are a thing of the past. However, on landing in Cyprus today my wife on giffgaff gets a text message saying, yes, no roaming charges. I get text detailing ridiculous roaming charges. See screenshot. This doesn't fill me with confidence to turn on data roaming. :/
11 REPLIES
Moderator
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Re: EU roaming weirdness

not on a UK only plan are you?
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voteforpedro
Newbie
Posts: 3
Registered: 22-06-2017

Re: EU roaming weirdness

What is UK only plan? I was under the impression this affected everything?
Colin_Maybe
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Re: EU roaming weirdness

I posted this elsewhere but they're still allowed to sell contracts without roaming abilities and their website now reflects this. Three do the same as you don't get roaming with their 'essentials' plans (no doubt the others will add cheap deals without roaming too).

Community Veteran
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Registered: 30-07-2007

Re: EU roaming weirdness

BUT seeing as the OP received a text when in Cyprus them roaming must be enabledRoll eyes

Therefore it can't be a UK only plan.

Another case of confusion that PN need to sort out...

Colin_Maybe
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Re: EU roaming weirdness

That looks like a text from PN advising of charges, he may be able to receive them but could still end up paying to send anything (presuming he can send).

Community Veteran
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Re: EU roaming weirdness

I agree, it us a text from PN but my point is that in order to even RECEIVE texts roaming must be enabled. If roaming was disabled then the SIM would not be permitted to register on the foreign network and therefore could not receive the text.

Moderator
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Re: EU roaming weirdness

I read uk only as not being able to use your allowance abroad - not a block on all roaming
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voteforpedro
Newbie
Posts: 3
Registered: 22-06-2017

Re: EU roaming weirdness

UPDATE

So I've been using data roaming on and off and in Historical Usage in my account it says 'Data Roaming Originating - Zone 1' at zero cost. So hopefully not being charged!

By the way I'm on SIM only plan.
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Re: EU roaming weirdness

Well that's good news at least Smiley
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Community Veteran
Posts: 6,262
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Registered: 30-07-2007

Re: EU roaming weirdness

That is good news!

@dvorak 

 I read uk only as not being able to use your allowance abroad - not a block on all roaming

My understanding is that roaming must be disabled. The EU regulation says that you must be able to use your phone at the same cost as at home. Hence for a UK only plan, roaming must be disabled, otherwise use when roaming must be included at the same cost as UK i.e included in the plan .

 

Enjoy 

Anonymous
N/A

Re: EU roaming weirdness

Hi @voteforpedro

We do offer Roam Like At Home to most of our plans, however the £5 plans are UK only. If you're not currently on one of these plans and have received the text message feel free to send me a Private Message and I can take a look into this for you. If you're on a £5 UK only plan but would like to change to one of our plans that includes Roam Like At Home you can also drop me a PM to discuss the options.