EE reseller outage reporting

[#1]

Interesting that OH' service - Virgin Mobile, another EE reseller had a major outage on Tuesday.

as well as actually reporting it on the day, they have sent out an email apologising & given a free extra 5G to use on Sunday - hey ho but a nice gesture.

Lesson there PN.

BUT - simply just reporting them at all on your status page would be a step forward...

reporting them on your status page as they occur, basic CS as that is, would be a big step forward ..

[#2]

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@RobC wrote:

Interesting that OH' service - Virgin Mobile, another EE reseller had a major outage on Tuesday.

as well as actually reporting it on the day, they have sent out an email apologising & given a free extra 5G to use on Sunday - hey ho but a nice gesture.

Interesing.

I'd heard they were going to be offering a gesture and were going to be contacting customer's about it, but I've heard nothing from them.

BUT - simply just reporting them at all on your status page would be a step forward...

reporting them on your status page as they occur, basic CS as that is, would be a big step forward ..

It only affected VM as far as I'm aware so why would PN report it on their status page?

[#3 · Accepted solution]

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@DaveyH wrote:

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BUT - simply just reporting them at all on your status page would be a step forward...

reporting them on your status page as they occur, basic CS as that is, would be a big step forward ..

It only affected VM as far as I'm aware so why would PN report it on their status page?

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I meant plusnet reporting their own outages on PN status page as other EE resellers report their own

- let alone offering some recompense.