Double billing, warning emails despite not using the service

[#1]

A DD has been taken from my account for double the usual amount can you provide an explanation please?

Also I was told I would get one months rembursment due to the delays setting up the services during the first month as it was taking time to setup?
I srill cant get it to work and I accept all other 6.50 monthly charges except this latest double bill.
Thirdly why do i keep getting emails stating I have used all my monthly allowance and have been prevented from using any mobile telephony?

Many Thanks in advance
Lee

[#2]

Hello @Lhossbach

I am deeply sorry to hear that you have received an invoice with double charges.

We would like to assist you with your query through this support channel.
 

Can you please send me with a Private Message with the following details:-

- Your full name

- Your full home address, including your postcode

- Your mobile number

Once you have done this, comment on this thread, so we can further assist you with this matter.

Kind regards.

[#3]

@Lhossbach 

Please keep us updated with progress on your problems @Lhossbach