Disgrace Queue

[#1]

I cannot understand why is Plusnet Queue always pulled back and forward not jumping in front ahead? I find it so unfair to be honest.

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 at 11:34, Jul 1:

All agents are currently assisting others. Your place in the queue is 5. Thank you for your patience.

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 at 11:36, Jul 1:

All agents are currently assisting others. Your place in the queue is 7. Thank you for your patience.

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 at 11:38, Jul 1:

All agents are currently assisting others. Your place in the queue is 8. Thank you for your patience.

nfo

 at 11:40, Jul 1:

All agents are currently assisting others. Your place in the queue is 8. Thank you for your patience.

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 at 11:42, Jul 1:

All agents are currently assisting others. Your place in the queue is 6. Thank you for your patience.

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 at 11:44, Jul 1:

All agents are currently assisting others. Your place in the queue is 8. Thank you for your patience.

[#2]

Hi goldenfibre!

Thanks for getting in touch with us and bringing this to our attention. I'll certainly raise this immediately to the relevant department for them to look into and investigate.

Many Thanks,

- Rebeka