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Discord, Facebook and Twitter don't work on mobile data?

JezzDaBezz
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-04-2021

Discord, Facebook and Twitter don't work on mobile data?

When I try and load them on my phone they don't load and just show the loading symbol forever, I am on Plusnet Mobile UK and Use an Poco X3 NFC although this happens on anything from an iPhone SE to a S4 mini. It's not just my phone either, happens on my Nan's 4g WiFi on EE? I have tried changing the DNS settings and that made no difference...

5 REPLIES 5
jab1
Legend
Posts: 16,627
Thanks: 5,235
Fixes: 245
Registered: ‎24-02-2012

Re: Discord, Facebook and Twitter don't work on mobile data?

@JezzDaBezz I know it sounds silly, but have you checked that the 'Adult Content' lock on your accounts has been disabled. If it hasn't, call Plusnet Mobile on 500 from the concerned phones, and  ask for it to be removed.

John
JezzDaBezz
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-04-2021

Re: Discord, Facebook and Twitter don't work on mobile data?

Yeah, I did think that might be the problem, I just don't see how facebook twitter discord etc is adult content?

jab1
Legend
Posts: 16,627
Thanks: 5,235
Fixes: 245
Registered: ‎24-02-2012

Re: Discord, Facebook and Twitter don't work on mobile data?

Neither do I, but that's how it is classified. Simple enough fix, though.

John
JezzDaBezz
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-04-2021

Re: Discord, Facebook and Twitter don't work on mobile data?

Will try that when I get the courage to talk on the phone 😂

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,877
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Discord, Facebook and Twitter don't work on mobile data?

Hi @JezzDaBezz 

I'm really sorry to hear this.

I'll drop you a PM shortly to get this sorted for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team