Direct debit is pending. Should I do something?

[#1]

Direct debit was due yesterday 28th Feb. It's on the way out but Plusnet have speedy quick told me my service will be restricted etc etc. Should I make a payment? It's never happened in 2 years. I'm not sure what to do.

[#2]

Hi @Maryj 

Welcome to the Forums. 

Sorry to hear this has happened.

Can you PM me;

-  your full name

-  your full address including postcode

-  your mobile number

So I can locate your account and taker a look into this for you? 

Thanks, 

MoR

[#3]

Hi thanks for replying.it is sorted. Strange but bank did not cancel DD nor me. I think Plusnet have some problems. They were helpful on phone but could not explain.

[#4]

And so it starts again....a strange email stating they haven't been able to take payment. I haven't even had a new bill!  I will pm you and please look at things. I'm losing the will now....

[#5]

Hi there @Maryj,

I've just picked up the last PM you sent to @MasterOfReality.

Just nudge us here once you have replied via PM.

Thank you.

[#6]

I replied. 

[#7]

I've sent you a copy of the email. And I've checked.It's not spam. Definitely from Plusnet.

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#8]

Hi there @Maryj,

Thank you for your response. I have now replied with further info.

Thank you.

[#9]

I'm sure you have done everything within your remit. Thank you. 

but not really a reply to the question why I got an email  stating payment not taken ( it was) and two payments next month( no way). 

We'll wait and see but clocks ticking on whether I stay or go. Don't need the aggravation. 

[#10]

@Maryj 

See here:

https://community.plus.net/t5/Mobile/Constantly-being-told-my-direct-debit-has-been-cancelled-it-has...