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Direct Debit

Posts: 1
Registered: ‎05-11-2018

Direct Debit

has anyone else had problems with plusnet failing to take their payment as i have for months got a message sayin my plan is restricted as it says my direct debit has been canceled but i have contaced my bank twice now and they say no problem on their side the problem is with plusnet i have updated my details and the problem persists 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Direct Debit

Hi there @darrenmcg, I am sorry to hear you have been experiencing problems with the billing of your account and apologies for the frustration caused. I can't seem to find your username through your credentials for the forums, please could you PM me your username so I can investigate further for you.