Direct Debit doubled for next month!

[#1]

I had an email on the 7/5/20 saying my email was available to view. The details showed in the email stated that my DD (due on the 1st June) would be doubled! I checked my bank statement for May and my payment as normal was taken on the 1st.  I rang PlusNet this morning and spoke to a [CSA Removed] who informed me that a number? of customers payments were late so without explanation they were doubling the next DD !!! She then informed me that a credit for the double would be credited at a later date. Again Coronavirus is taking the blame. PLUSNET YOU HAVE COCKED UP MY DDs before! I am now looking round for another provider, I am cheesed off with PlusNet.

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

[#2]

Hi @StuForum, thanks for getting in touch

I'm really sorry for the issues you've had with the account. Could you please PM your full address including postcode so we can take a look into this for you. 

Once you've sent the PM, please let us know over here so we can ensure it's picked up

Regards

[#3]

Hi, full address sent by email if that is what you require

[#4]

Thanks for getting back to us @StuForum, 

We'd need the details to be sent via private message on our Forums. Once you've done that, please do let us know via this public post

Regards

[#5]

I need to be assured that what I post here (you asked for my address) is not viewable to other forum members. Please confirm.

[#6]

@StuForum 

A Private Message is only viewable by the person it is addressed too.

Don't post personal details in the public area here.

If you wish to send someone a private message, click on their forum name or avatar, then click on Send Private Message link on the right of the screen.

[#7]

Thanks for providing your account detals via PM 

For validation checks, could you also PM

- your full name and confirmation you're the account holder

- your mobile number

- your date of birth

- last 2 digits of your sort code and account number used to pay the bill

Regards