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Delayed port of number from Plusnet Mobile to BT Mobile

ado
Newbie
Posts: 8
Thanks: 1
Registered: 10-07-2015

Delayed port of number from Plusnet Mobile to BT Mobile

Hi

I am trying leave PlusNet and port my number to BT Mobile. It was supposed to happen on Tuesday (21st) but it hasn't happened yet.  BT have been reasonably helpful but they are blaming PlusNet for not providing them with a "file" of numbers so they can action the porting request. Apparently they have emailed PlusNet several times.

So, PlusNet are you deliberately preventing my number of being ported to BT or are you just incompetent?

Whose responsibility is this? The document below appears to indicate that a delay of more than one day should result in reasonable compensation but doesn't say which provider is responsible. 

 

http://www.mnposg.org.uk/Main_Documents/consolidated_GC18_28_5_15.pdf

"Where Communications Providers delay the porting of a Telephone Number for more than one business day or where there is an abuse of porting by them or on their behalf, they shall provide reasonable compensation as soon as is reasonably practicable to the Subscriber for such delay and/or abuse."

 

 

PS. both your Customer Service and mobile portal were way better when you were Life Mobile.

Thanks,
Adrian

4 REPLIES
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Delayed port of number from Plusnet Mobile to BT Mobile

Considering Plusnet are owned by BT, take your pick on who to blame.

ado
Newbie
Posts: 8
Thanks: 1
Registered: 10-07-2015

Re: Delayed port of number from Plusnet Mobile to BT Mobile

Thanks, I knew Plusnet were owned by BT.

 

So it appears my outgoing calls are on my old Plusnet number on my BT SIM, but my incoming calls/text to my Plusnet number are still going to my Plusnet SIM. And the internet allowance on both SIMs has been coming out of my BT Mobile allowance since Tuesday, when the transfer was supposed to happen.

 

"Well done" BT / Plusnet / EE !!  You also screwed up the transfer of my daughter's number from Plusnet to EE, so she hasn't been able receive any texts for 2 months.

szaman81
Dabbler
Posts: 18
Thanks: 3
Registered: 06-03-2017

Re: Delayed port of number from Plusnet Mobile to BT Mobile

Just ported number from Plusnet to Virgin without issues all went through smoothly at around 8 this morning

Request was made yesterday

Moderator
Moderator
Posts: 16,282
Thanks: 1,710
Fixes: 115
Registered: 06-04-2007

Re: Delayed port of number from Plusnet Mobile to BT Mobile

Moderator's note by Mike (Mav)

Off-topic post removed

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