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Default voicemail

Hoddy101
Newbie
Posts: 3
Registered: ‎11-03-2019

Default voicemail

Please could you reset my voicemail message to the default message?
14 REPLIES 14
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Default voicemail

Hello @Hoddy101

 

You can reset your voicemail greeting message back to default by inputting the code **004*+447870020555*11*30# OR **004*07870020555*11*30# depending on your handset, into your dial screen.

 

Best wishes.

Hoddy101
Newbie
Posts: 3
Registered: ‎11-03-2019

Re: Default voicemail

Hi,
Ive tried both of those but I get the message connection problem or invalid MMI
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Default voicemail

Hello @Hoddy101 I am sorry to hear that has not resolved the issue for you.

 

Can you please private message, the following details, so we can have a look into this for you:-

 

- Your full name
- Your full address including postcode
- Your mobile number

 

Once you've sent the PM, can you respond on this thread advising you have done so.

 

Many thanks.

Hoddy101
Newbie
Posts: 3
Registered: ‎11-03-2019

Re: Default voicemail

I've sent the PM
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Default voicemail

Hi @Hoddy101

 

Can you please PM me the 3rd and 4th characters of your security answer?

 

Kind Regards

 

 

mab182
Newbie
Posts: 5
Registered: ‎04-04-2019

Re: Default voicemail

Hi.

Please could you help me with the same issue? I have tried the fixes suggested but these have not worked. At the moment callers are greeted with a period of silence followed by "afterwards you can edit your message by pressing the # key"

I just want a default voicemail greeting, I don't want to record a personalised message.

Thanks.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Default voicemail

Hi @mab182

 

I can look into this for you.

 

Can you please PM me the below:

 

- Your full name
- Your full address including postcode
- Your mobile number

 

Once you've sent the PM give me a shout on here so I can pick it up accordingly. 

 

Kind Regards, 

MoR

mab182
Newbie
Posts: 5
Registered: ‎04-04-2019

Re: Default voicemail

Thanks - I've sent you a PM

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Default voicemail

@mab182 - thanks, I've replied to you 

 

 - MoR

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Default voicemail

Thansk again @mab182 

 

I've sent over an email to get this done for you. It can take up to 5 working days to get a reply from our Ops team, but normally it's quicker than that. 

 

Will update you when i get a reply. 

 

Kind Regards, 

MoR

mab182
Newbie
Posts: 5
Registered: ‎04-04-2019

Re: Default voicemail

Perfect. Thanks for your help.

mab182
Newbie
Posts: 5
Registered: ‎04-04-2019

Re: Default voicemail

Hi. I've still got this same issue, please could someone advise how to fix this?
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Default voicemail

Hello @mab182

 

We have received confirmation today from our Mobile Operations Team. They have confirmed that they have now reset the voicemail to default. Can you please switch off your mobile device, remove the SIM card for a few short minutes and pop it back in.

 

Hopefully, this may resolve the issue.

 

Best wishes.

mab182
Newbie
Posts: 5
Registered: ‎04-04-2019

Re: Default voicemail

That's great, thanks for your help.