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Dead Mobile Phone Line

SAY194
Newbie
Posts: 1
Registered: ‎23-03-2023

Dead Mobile Phone Line

I used the mobile line to call my GP this morning but subsequently its just completely dead - no dial tone.

The phone is charged and I can use Apps like WhatsApp to talk to people but I need to report the fault to PlusNet but I have no landline and am too poorly to go out looking for a phone I can use?

I cannot find an email address to report this as a technical fault. PS I did pay my last bill! 

 

Thanks

2 REPLIES 2
jgb
Champion
Posts: 800
Thanks: 511
Fixes: 22
Registered: ‎01-08-2007

Re: Dead Mobile Phone Line

@SAY194 

 

Have you switched the phone off for 10 minutes to ensure that the call to the doctor has actually disconnected?

Mr_Paul
Seasoned Pro
Posts: 567
Thanks: 193
Fixes: 11
Registered: ‎07-06-2022

Re: Dead Mobile Phone Line

@SAY194 

"I used the mobile line to call my GP this morning but subsequently its just completely dead - no dial tone."

 

I'm confused: no mobile phone that I have ever used had a dial tone - just key in the number / memory preset and press "Send"?