Data roaming in canada

[#1]

I was recently in Canada and tried to use mobile data but it failed to connect (I had it enabled in my phones settings). Has Plusnet blocked this? I’m due to travel outside of the eu again, how can I enable this so I have access?

[#2]

Hello @Garethu,

Thanks for getting in touch.

With regards to countries outside the EU, we cannot guarantee a service completely that been said could you confirm:

- your full name

- your full address with postcode

- your mobile number

via PM so we can take a look.

[#3]

I have sent the details to you mads a couple of days ago but no reply.
Could anyone help with this?

[#4]

Hi @Garethu,

I'm very sorry that you didn't receive a reply to your message. I've picked this up now and will just need to run through one more security check in order to gain access to your account. Please can you send me a private message to confirm the 1st and 3rd characters from your memorable word? If you drop us another message on this post when you've done this, we'll make sure that this is picked back up as soon as possible.

[#5]

Hi EmilyD, I’ve sent the details on a pm, thanks

[#6]

Hi @Garethu,

Thank you for confirming those details. I've checked your account and can confirm that international and roaming access are both enabled so you should be able to use your services when you're abroad.

If you find that you experience the same failure to connect issue that you did whilst you were in Canada, I'd recommend that you run through the following steps:

> Re-booting your handset

• Turn the handset off
• Remove the SIM card
• Leave it for a couple of minutes
• Replace the SIM card T
• urn the handset on

This will refresh the signal and attempt to re-establish a connection with the local network.

> Manually connecting to a network

We do advise that you may need to manually search for a local network and attempt to connect this way. All handsets vary dependent on their make and model however, a general search on an Android handset would be:

• From the home screen, tap and drag the Notifications bar downwards.
• Tap the Settings icon.
• Scroll to and tap More networks.
• Tap Mobile networks.
• Tap Network operators. If prompted tap OK.
• Tap the required network.

> Trying the SIM in another handset

If possible, try using a friend/family member's handset that is unlocked to all networks to see if the SIM has any network connectivity in an entirely different device.