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Data connection fixed

SpottedDick
Dabbler
Posts: 12
Thanks: 2
Registered: 09-01-2017

Data connection fixed

Have had no data connection since joining on 6th Jan.  This morning data is working.

Thanks to all at Plusnet involved with fixing the problem.

Tags (3)
5 REPLIES
Sporadic999
Dabbler
Posts: 14
Thanks: 13
Registered: 07-01-2017

Re: Data connection fixed

Mine too. Great news.

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Data connection fixed

Hi all,

It's great to hear you're now back up and running! We sincerely apologise for the loss of data you have experienced and we will be contacting and refunding customers that have been affected by this. 

In the meantime, if there is anything you need, feel free to get in touch and we'll do our best to help.

Thank's for your patience and understanding.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
markh62
Hooked
Posts: 7
Thanks: 1
Registered: 22-12-2016

Re: Data connection fixed

I would appreciate you helping me to receive the data which i have paid for since before xmas. I believe there has been a problem which has been rectified, well i am still unable to receive any mobile data.

Mark Harrison

SpottedDick
Dabbler
Posts: 12
Thanks: 2
Registered: 09-01-2017

Re: Data connection fixed

Hi markh62,

This is clearly a job for the plusnet help team and you should contact them directly, but if you could post here details of your phone, e.g. Make and model, then maybe someone from the community having the same phone can help you with the settings.

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Data connection fixed

Hi markh62,

Can you try re-booting your handset and see how you get on.

  • Turn the handset off
  • Take the SIM card out
  • Leave it for a couple of minutes
  • Replace the SIM
  • Turn the handset back on

This refreshes the signal to the SIM card.

Thanks,

- Rebeka

 Rebeka Preston
 Plusnet Help Team