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Data allowance in bill mismatch

Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Data allowance in bill mismatch

While checking something else I've noticed that my bill claims I'm on a 1.5GB contract but then claims my allowance is just 1GB. Should I be concerned if I get near the 1GB limit or is it just a mistake in your billing report due to being a special offer?



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Data allowance in bill mismatch

Hi Colin_Maybe!

Thanks for getting in touch with us! 

I can certainly see where the inconsistency is, and it does seem little odd to display two different amounts of data allowance. Not to worry though, if you can send me a Private Message, I can take a look into your account for you and confirm your monthly allowance - whilst I'm there, I'll also have this sent off to be corrected. 

Thanks for letting us know!

- Rebeka Smiley