Data allowance in bill mismatch
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Data allowance in bill mismatch
25-09-2017 9:17 AM
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While checking something else I've noticed that my bill claims I'm on a 1.5GB contract but then claims my allowance is just 1GB. Should I be concerned if I get near the 1GB limit or is it just a mistake in your billing report due to being a special offer?
Re: Data allowance in bill mismatch
25-09-2017 1:47 PM
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Hi Colin_Maybe!
Thanks for getting in touch with us!
I can certainly see where the inconsistency is, and it does seem little odd to display two different amounts of data allowance. Not to worry though, if you can send me a Private Message, I can take a look into your account for you and confirm your monthly allowance - whilst I'm there, I'll also have this sent off to be corrected.
Thanks for letting us know!
- Rebeka
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