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Damage Insurance Claim - Proof of Usage

royalshindig
Newbie
Posts: 1
Registered: ‎25-02-2022

Damage Insurance Claim - Proof of Usage

Hi,

 

I need to show a proof of usage document for a damage insurance claim. I need to provide a document that shows my name and address, make and model of the device, IMEI number, date of purchase and first usage.

 

Unfortunately I haven't been able to get through to anyone on the Plusnet phone lines.

 

Thanks

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Damage Insurance Claim - Proof of Usage

Hi there,

I’m afraid we can’t provide a proof of usage as we wouldn’t have provided the phone so we can’t ‘prove’ you own it. 

This topic has been discussed a few times in the past and in these cases, there seems to be another way for an insurance company to process the claim. 

What that way is I don’t know unfortunately, but I’d recommend advising them we can’t provide the proof of usage and see if there’s an alternative.

Let me know how it goes. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mook
Seasoned Champion
Posts: 1,266
Thanks: 870
Fixes: 9
Registered: ‎27-12-2019

Re: Damage Insurance Claim - Proof of Usage

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