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Customizable Username for online mobile account

szaman81
Dabbler
Posts: 18
Thanks: 3
Registered: 06-03-2017

Customizable Username for online mobile account

Any chance of creating my own username instead of having account number as username as it is very difficult to remember....

 

admin/plusnet mobile?

6 REPLIES
Gel
Pro
Posts: 1,363
Thanks: 129
Fixes: 10
Registered: 02-08-2007

Re: Customizable Username for online mobile account

szaman81
Dabbler
Posts: 18
Thanks: 3
Registered: 06-03-2017

Re: Customizable Username for online mobile account

I was never given the option
Anonymous
N/A

Re: Customizable Username for online mobile account

Hi @szaman81,

 

We don’t currently offer the option for changing your Username, as it’s your account reference number; however if you’re having difficulty remembering it, you can always find it in the Welcome E-mail you would have received when the SIM first activated. Smiley 

ChrisAtBristol
Rising Star
Posts: 68
Thanks: 18
Fixes: 2
Registered: 02-01-2017

Re: Customizable Username for online mobile account

When I did my first sim I changed the user name but only by accident and even then it’s still the account number with another name in front of it. My other two sims are just the number as I was concentrating on inputting the correct information more than anything else.

This is because by default your account number appears in the user name form and unless you know that you can actually change that,  no one knows and let’s face it while you’re trying to work out a suitable password with a capital here, a lower case there, a number here and maybe an asterisk here then when you hit enter you get something saying you can use dots or dashes in your password so you have to start all over again and entering a user name is the least of your worries during sign up time.

brianwright22
Grafter
Posts: 55
Registered: 12-12-2012

Re: Customizable Username for online mobile account

I have just joined Plusnet Mobile from Tesco lite, all seemed to go ok except the forced account number used as the User Name.

I have lodged a complaint but how stupid is it to use your a/c number as your user name,lets hope if enough users complain Plusnet may bring us into the 21st century and have a User Name we can remember and a more secure one. We are constantly told not to divulge our account numbers.!!!

 

Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Customizable Username for online mobile account