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Current mobile user and broadband customer question

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cjags
Rising Star
Posts: 463
Thanks: 15
Fixes: 1
Registered: ‎31-08-2007

Current mobile user and broadband customer question

I currently have a 1.5G data, unlimited calls and txt  mobile pack with plusnet at £6.30 a month.

I notice that the 'mates rates' get an extra 2G data allowance.

Can I get this 2G added to my current plan to make it 3.5G data per month?

 

3 REPLIES 3
Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 45
Registered: ‎23-01-2018

Re: Current mobile user and broadband customer question

Fix

Hi @cjags 

 

Please contact our Mobile sales team who will be more than happy to help.

 

You can dial 500 from your handset to get through to them.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
cjags
Rising Star
Posts: 463
Thanks: 15
Fixes: 1
Registered: ‎31-08-2007

Re: Current mobile user and broadband customer question

All sorted.  Was able to get 4GB data with mates rates.  For some reason the online upgrade tool wasn't able to do this.

Plusnet Help Team
Plusnet Help Team
Posts: 7,452
Thanks: 785
Fixes: 304
Registered: ‎01-01-2012

Re: Current mobile user and broadband customer question

Glad to hear you got it sorted in the end @cjags

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team