Cubot X20 pro phone.
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- Re: Cubot X20 pro phone.
13-12-2019 10:23 AM
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Ok.
Got the above phone but for some reason it wont run on 4G the phone is 4G compatible.
Anyone have any ideas?
Thanks
Karl.
Fixed! Go to the fix.
Re: Cubot X20 pro phone.
13-12-2019 10:31 AM
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Is "preferred network type" selected as 4G in the settings?
13-12-2019 10:35 AM
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You may find this thread https://community.plus.net/t5/Mobile/No-Internet-3g-4g-Mobile-Data-Try-This-Problem-Solved/m-p/16301... useful. Its possible its an apn or a sim slot issue
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cubot X20 pro phone.
13-12-2019 3:52 PM
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Hi @karlgixer, thanks for getting in touch
I'm sorry to hear you're experiencing issues with your 4G data on your phone. Have you been able to take a look at the link @MisterW provided and has that been able to resolve your issue?
Re: Cubot X20 pro phone.
14-12-2019 11:02 AM
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My phone wont let me change the APN Settings
I was going to set up a new APN but the link only shows what settings to change in the APN setting the phone is running.
Re: Cubot X20 pro phone.
14-12-2019 11:34 AM
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You're probably right, it wont let you change the one created from the sim. Just create a new one with the correct parameters from that thread, and then set that as the default. I used to have a Cubot phone, and I'm pretty sure I had to do that to even get data working at all
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cubot X20 pro phone.
14-12-2019 12:10 PM
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If i set up a new APN there are 19 setting to set but the thread You posted up only shows 8 of the 19 to input.
Re: Cubot X20 pro phone.
14-12-2019 12:24 PM
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Make a note of the other settings from the current apn and use the same values in the new one
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cubot X20 pro phone.
14-12-2019 4:04 PM
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Yep all done copied and set.
All is working 100%
Thank you all for helping me out.
Thanks
Karl.
Re: Cubot X20 pro phone.
14-12-2019 4:17 PM
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No problem , happy to help
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