I attempted to take up your £5 sim only, triple data deal online today. Entered all details but got a Payment Error message from the credit card payment screen. I contacted my card provider, Capital One, and they told me that the payment had gone through. I then phone the Sales team and explained, and was then taken through the whole order again only to be told that the Credit card payment had failed again. The operator told me that it might be something to do with the Experian credit check that is run. Phoned Capital One again and again the payment had been take, I then ran an Experian Credit report and got a score of 998 out of a possible 999 i.e. very high credit rating. I also ran a Clearscore credit report and got a similarly high rating. I started a chat session with one of your operators, [CSA Removed], but was told he could not help and that I should phone 0800 0791133, but that only took me back to the sales team who could not help in the first place. None of this makes any sense as I have a near perfect credit rating and yet have been refused a £5 a month contract where the money is taken by direct debit anyway. Can someone help with this please.
Moderator's note by Mike (Mav): CSA name removed as per Forum rules.
