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Credit balance after leaving plusnet mobile

FIXED
hoobieyoo
Hooked
Posts: 6
Registered: ‎29-05-2016

Credit balance after leaving plusnet mobile

Hi there, 

 

I have £8.13 credit on my final mobile bill with Plusnet. How do I go about getting that amount refunded please?

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,950
Thanks: 1,562
Fixes: 481
Registered: ‎01-01-2012

Re: Credit balance after leaving plusnet mobile

Fix

Thanks for getting in touch @hoobieyoo 

So we can investigate further can you PM me the following?

 

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
  • Your date of birth
  • The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team