Credit Check fail
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- Re: Credit Check fail
12-02-2018 5:27 PM
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Is it possible to discover what specific part of a credit check has resulted in me not being able to have a £6/month SIM?
I haven't failed a credit check in my life and then when I wish to sign-up to Plusnet - bingo - credit check fail!
Can anyone help me over this hurdle?
Fixed! Go to the fix.
Re: Credit Check fail
12-02-2018 7:53 PM
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Why not apply for a free Experian Credit check, it costs nothing unless you sign up for the extras.
Re: Credit Check fail
12-02-2018 7:59 PM
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Many thanks - Experion are busy confirming my identity - which they say can take 5 days (which adds to my question about how Plusnet could fail me in a matter of seconds)
I still wonder if there is a way to make a purchase without the dubious Experion data.
Re: Credit Check fail
23-02-2018 3:46 PM
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Well, I waited a week and every time I logon to the Experian website the result is that they still have further identity checks to complete . . . . .
So I asked my wife to sign-up (as she had also been denied a £6 Plusnet SIM due to credit reference check) - and her free Experion report came back as spotless with a score of '999' !
But still we can't get a Plusnet SIM.
Aaaargh
Re: Credit Check fail
23-02-2018 5:12 PM
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Plus what their criteria is, which they probably won't divulge
If it helped click the thumb
If it fixed it click 'This fixed my problem'
02-03-2018 3:24 PM
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I simply have to write to say that persistence pays-off.
My wife has repeatedly applied for a SIM and today, PlusNet has accepted the application and will be sending a SIM very soon.
I have no idea why the credit check has suddenly worked but it is very reassuring that we no longer have a 'have you ever been refused credit or insurance . . . ' hanging over us.
Thank you for reading this dull saga and I hope none of you ever have the same problems when trying to do business with PlusNet.
Re: Credit Check fail
17-03-2018 3:33 PM
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In both cases we rang and ordered via the phone (which takes ages!) and the credit check went through perfectly.
I put it down to the online form requiring a house number for the address and we don't have a house number. At customer services I think they use a different system obviously.
However, it is worrying because apprantly a failed credit check in itself goes down ad a negative for your credit rating.
So, if anyone fails a credit check for such a small amount via the online ordering system, just ring customer services.
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