Credit Balance after leaving Plusnet in July

[#1]

Keep on getting emails every month that I am £1.19 in credit. I left Plusnet in July, assumed credit would automatically be paid. How can I receive this refund?

Thanks.

[#2 · Accepted solution]

Hello @Moira1957,

I am sorry this hasn't already been refunded and I would be happy to get this sorted for you.

Please can you private message me the following;

• Your full name
• Mobile number in question.
• Full address including postcode
• Can you confirm you are the account holder?