Content lock

[#1]

Hello,

Having just become a new plusnet customer moving over from Orange, I can't find any option within the "my account" section to switch content lock on or off.
What's the procedure for removing content lock with plusnet?

Thank you.

[#2]

Is this the adult content filter that is on by default? I think you can either contact the mobile customer services or send a PM to one of the reps on here and it can get sorted that way. It was done for a few users here:

https://community.plus.net/t5/Mobile/How-to-remove-adult-sites-content-lock/m-p/1397358#U1397358

Might be worth commenting on that thread too or wait for a reply via this thread.

[#3 · Accepted solution]

Hi @Skoosh

We can add or remove the Adult Content Lock from our system and it usually takes 2 hours to take effect. If you would like me to get this sorted for you, please send me a private message and I'll do the rest! -Ashleigh

[#4]

can you please unlock the adult lock on my phone, many thanks

[#5]

I see you've sent me a private message downhampe38. I'll pick this up there and get this sorted for you.

- Rebeka 

[#6]

Replying so I can actually send a PM

[#7]

Hi, can you please unlock the adult lock on my phone, many thanks

[#8]

Hi @Triman2017,

If you could send me a private message, I'll ensure this is sorted for you. -Ashleigh

[#9]

Replying so I can actually send a PM

[#10]

Replying so I can DM

[#11]

No worries @FoobarBaggins!

We'll look forward to hearing from you. -Ashleigh

[#12]

Replying so I can PM.

[#13]

hello Ashleigh,

I have a similar problem in that as a new plusnet user I wish to have any content lock removed from my mobile [Removed].

Many Thanks

Vaughan

Moderator's note by Mike (Mav): Phone number removed from a public forum to an area that staff can see.

[#14]

Hi Vaughan,

Thanks for getting in touch with us. Ashleigh is away from the office today so feel free to send myself or any other Plusnet mobile staff a message and we can certainly sort this out for you. 

I would also advise to remove your mobile number from the post due to security and data protection.

- Rebeka 

[#15]

i'll send you a pm so i can get mine removed too