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Content lock stuck on

PH_Mcr
Newbie
Posts: 2
Registered: ‎29-07-2018

Content lock stuck on

Last week my mobile started to inexplicably apply web filtering. we're not talking pornography here just sites pertaining to gaming, lgbt dating and night clubs. 6 calls to customer services who always say parental controls are switched off and still no positive outcome. This is a joke! How dare BT/EE/Plusnet decide what i can or can not view! Does anyone else have this issue? How long should i give it before i activate my new GiffGaff SIM? 

Tags (3)
2 REPLIES 2
RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Content lock stuck on

Hi PH_Mcr,

Thanks for getting in touch with us!

I'm sorry to hear you're experiencing issues with your content lock. I can assure you that we'll work to resolve this for you as soon as possible. 

To do so, can you please give us a call on 500 free from your SIM, or catch us on our Live Chat feature and we can escalate this to our Operations Team to investigate this further.

- Rebeka 

PH_Mcr
Newbie
Posts: 2
Registered: ‎29-07-2018

Re: Content lock stuck on

I called 500 5 times last week and finally i got someone to raise a 'Web form'.

I'm due a call back by tomorrow (Wed 1st aug). I wont be chasing them. I am away from home making this issue more annoying due to lack of wifi where i am. When i get home i should have a SIM waiting for me from another MVNO. i haven't activated it yet so If i call you on thursday it will be for a pac code. Your move.