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Contacting plusnet when calls and texts not working

FIXED
Peteh1
Newbie
Posts: 2
Registered: ‎18-05-2023

Contacting plusnet when calls and texts not working

I am currently on holiday in USA and calls and texts have stopped working on my mobile. Any ideas on how to contact plusnet as I can't find any live chat or email address.
3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Contacting plusnet when calls and texts not working

Such options don't exist; what would you expect from a Communications company!
One of hyperlinks below may help.

 

Need more help?

 

Give us a call

Call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 2) from any phone.

If you're calling from outside of the UK please call +44 7953 966 500

Peteh1
Newbie
Posts: 2
Registered: ‎18-05-2023

Re: Contacting plusnet when calls and texts not working

Thanks for that. Foolish of me to think a communications company would have contingency plans!
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,928
Thanks: 1,537
Fixes: 480
Registered: ‎01-01-2012

Re: Contacting plusnet when calls and texts not working

Fix

Morning @Peteh1 

I'm really sorry to hear you're having issues with your phone whilst abroad and for how long it's taken us to get back to you.

I'll send you a PM shortly asking for some info so I can look into this for you 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team